Exchange & Returns

Exchanges and Returns

Your satisfaction matters to us. KIDORCA accepts returns for items purchased through www.kidorca.com within 30 days of the delivery date. Proof of purchase is required.

Returned items must be in their original condition. Once your return is approved, you will receive a refund for the purchase price and applicable taxes. Original shipping fees, customs charges and return shipping costs are nonrefundable.

KIDORCA does not provide free return shipping. Customers are responsible for the cost of sending returned items back to us. We recommend using a reliable shipping service with tracking, as KIDORCA is not responsible for return packages that are lost or not received.

If you believe your item is defective, please contact us before returning it. Items confirmed to have a manufacturing defect will be replaced at no cost. Please review our Warranty Policy for complete details.

We take pride in the quality of our products and appreciate customer feedback. Your input helps us continue improving our products and service.

Frequently Asked Questions

Can I return an item purchased from KIDORCA?
Yes. Items purchased through www.kidorca.com may be returned within 30 days of the delivery date with proof of purchase.

Does KIDORCA offer free returns?
No. Customers are responsible for return shipping costs. We recommend using a tracked shipping service.

Will my original shipping or customs charges be refunded?
No. Original shipping fees, customs charges and return shipping costs are nonrefundable.

How will I receive my refund?
Approved returns will be refunded for the item’s purchase price and applicable taxes.

What happens if my return package is lost?
KIDORCA is not responsible for return packages that are lost or not received. Please use a reliable shipping provider that includes tracking.

What should I do if my item is defective?
Please contact KIDORCA before returning the item. Products confirmed to have a manufacturing defect will be replaced at no cost in accordance with our Warranty Policy.

Items deemed defective will be replaced at no cost to you. Please consult our Warranty Policy for details.

If the return is because you have been sent an incorrect item, please contact us and quote your order number for assistance on the returns process. Customer Service will advise you on how to make suitable arrangements for return delivery and the reimbursement of such postage costs.

Once the warehouse team receives your package, please allow for 4 business days to process the return. Once completed, you will see a refund on your original method of payment.

Please ensure the following criteria are understood prior to mailing in your merchandise:

• All merchandise must be in its original condition (unwashed, unworn, and with tags attached)
• All merchandise must be in its original shoebox (undamaged)
• The proof of purchase must be provided (your order number or a copy of the receipt)
• Returns are not prepaid, the customer is responsible for return shipping
• All sale items are FINAL SALE (no returns or exchanges will be accepted)

If your a return does not meet the criteria above, KIDORCA reserves the right to deny the return.

If your product is eligible for return, please contact us and mail your package to the relevant office.

If you purchased the item somewhere else other than our website, please contact the store and follow their return procedures.

Steps. How to return an item?

To return an item, please follow these simple steps:

1. Contact our online store at info@kidorca.com.
2. Let us know the name of the item you’d like to return, your order number and the reason for return.
3. Place return item(s) in original shoebox. Your item(s) and the original shoebox must be undamaged to qualify for a return.
4. Place a shoebox in the original shipping envelope.
5. Ship your items back to us:

Return Address for Canadian Customers:

Return Address for US Customers: