All orders to Canada are sent via Canada Post by Regular Parcel with tracking number (3 to 12 business days depending on region**)
All orders to the US are sent via USPS by Tracked Packet or Expedited Parcel with tracking number (3 to 12 business days depending on region**)
Please be sure that your address is complete and correct.
If you are not available at the address specified by you when the courier delivers your parcel, it will be left at the front door if the driver deems it to be safe, or alternatively at the nearest postal office for pick up. The courier will leave a note in your mailbox notifying you. If you are not contactable within 7 days, your parcel will be returned to KidORCA and our Customer Care team will attempt to contact you to arrange for alternate delivery.
You will receive an e-mail Order Confirmation within minutes of placing your order. Your order number will be included. We encourage you to save or print your e-mail Order Confirmation for your records. We will also e-mail you when your order ships and include tracking numbers so you will know exactly when to expect your order on your doorstep.
How can I cancel my order?
Please contact us as soon as possible. You may cancel your order or parts of your order if it has not yet been dispatched by KidORCA.
KidORCA will provide a full refund for canceled orders.
We do not charge a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order. In this case please see our Return & Exchange Policy.
* Customs, Duties, and Taxes
Orders to the U.S. may be subject to import taxes, customs duties and fees levied by the U.S. Customs. The recipient may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
** While great effort is put into ensuring a speedy delivery, please note, these transit times cannot be guaranteed as these do not reflect weather delays, holiday parcel volume or order-related issues.